In the hotel I am staying I walk at the lobby around 1 am and Tailor shop is open.
I tell to the guy , its pity I am leaving 5 hours later.
He says who told you that we can not deliver your order in 5 hours.
My suspicious mind made me decide to go to my room and come back with a shirt I bought
in New York with very different finishing.
I give him the shirt and tell him that I have conditions.I say no down payment and if your quality
does not meet my expectation, I have the liberty to refuse your delivery.
Instead of being angry, he says. Are you working in textile business?and add, it seems you know a lot about textile business.I receive my first lesson in face saving. In fact I insulted him by openly
showing my lack of respect directly.He decided not to defend his right of not being insulted.But being wise.I received my first lesson in marketing if customer insult you in the price he pays he also buys the right of doing so.
At 6 am in morning, the guy deliver my 5 shirts and I am ashamed of my suspicious attitude.
The quality of fabric and workmanship is just perfect.
So that was the secret of their success to do a very good job and ask just a small price for it.
And everybody will like you and be your customer.
I am in my hotel I go out from lobby carrying the box containing the marble vase I bought that day for sending it by post.A bell boy run after me. He says ,Sir in Post office they can not speak English and the forms are in Chinese, let me go and post it for you ,you can wait for me here.
He runs away with my box . After 2 minutes he comes back with a receipt.In Chinese. I just think there is no post office in the world that can process my box so quickly and came to conclusion that my box was stolen.Until I went back home I was almost sure my box was lost.When I was finally at home my box was waiting for me.I learned also another lesson that they can do things much faster than us.
Aftter the shirt and marble vase story ,I start to believe ,these people are magicians they can change the time factor at will.And maybe impossible is not a Chinese word.
Wednesday, February 28, 2007
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